Return & Cancellation Policy

Last updated: January 2026

This Return & Cancellation Policy applies to purchases made on https://talinonlinestore.com, operated by Talin Remedies Pvt. Ltd. Please read this policy carefully before placing an order.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

a. Cancellation Before Dispatch

• Orders can be cancelled before they are dispatched from our warehouse.

• To cancel an order, please contact us immediately with your order details.

• If the order is cancelled successfully before dispatch, a full refund will be initiated.

b. Cancellation After Dispatch

• Once an order has been dispatched, cancellation is not allowed.

• Customers may refuse delivery, however this may make the order ineligible for a refund (see Section 5).

2. Return Policy

Due to the nature of our products (pharmaceutical, cosmetic, and personal care items), we follow strict hygiene and safety standards.

Products Eligible for Return

Returns are accepted only in the following cases:

• Damaged product received

• Incorrect product delivered

• Missing items in the order

Products Not Eligible for Return

• Opened, used, or partially used products

• Products with tampered or broken seals

• Products damaged due to customer mishandling

• Items purchased during clearance or special sale (unless damaged)

• Products returned without original packaging

3. Return Request Process

• Customers must raise a return request within 48 hours of delivery.

• To request a return, contact us with:

  • Order ID

  • Reason for return

  • Clear photos/videos of the product and outer packaging

• All return requests are subject to verification and approval by Talin Remedies Pvt. Ltd.

• For approved returns, we will deliver the replacement product within 5-7 business days

4. Refund Policy

• For approved refunds, we will credit the refundable amount into the source account within 5-7 business days

• Refunds will be credited to the original payment method used during checkout.

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Delay in delivery due to the courier or external factors

• Incorrect address or contact details provided by the customer

• Customer unavailable at the time of delivery

• Refusal to accept delivery after dispatch

• Return request raised after the allowed time window

6. Replacement Policy

• Replacements will be issued only for eligible return cases after verification.

• Replacement timelines may vary based on product availability.

7. Changes to Return & Cancellation Policy

Talin Remedies Pvt. Ltd. reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.

Customers are advised to review this policy periodically.

8. Contact Us

For any questions related to returns, refunds, or cancellations, please contact us:

Talin Remedies Pvt. Ltd.
Website: https://talinonlinestore.com
Email: talinremediespvtltd@gmail.com